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Operations Supervisor

Job ID 10500782 Date posted 01/10/2019
Location:Toledo, OH
Country:United States
Job Code:2908
Position Type:Salary

About Cleveland-Cliffs Inc.

Founded in 1847, Cleveland-Cliffs Inc. is the largest and oldest independent iron ore mining company in the United States. We are a major supplier of iron ore pellets to the North American steel industry from our mines and pellet plants located in Michigan and Minnesota. By 2020, Cliffs expects to be the sole producer of hot briquetted iron (HBI) in the Great Lakes region with the development of its first production plant in Toledo, OH. Driven by the core values of safety, social, environmental and capital stewardship, our employees endeavor to provide all stakeholders with operating and financial transparency. For more information, visit

Thank you for your interest in exploring a career opportunity with Cleveland-Cliffs. Our Career site is updated daily with new opportunities, so please check back often.


The Operations Supervisor is responsible for the safe operation of the facility. This position prioritizes, assigns, directs, and reviews work of Plant Operators and the control room based on standard work and process conditions across the HBI facility. The role actively participates with all site personnel on shift to optimize plant production.

Specific Responsibilities/Essential Functions:

  • Demonstrate safe work practices and lead work safely
  • Gathers information from previous supervisor(s) and crew and uses information to create a shift plan
  • Plan and prioritize work assignments from the weekly work order packet on a daily basis.
  • Perform shift toolbox huddle, communicating shift plan, task assignments, shift operating parameters, and any special tasks required
  • Monitor and inspect the quality of completed work assignments
  • Complete shift inspection of crew member areas, inspecting the quality and completeness of work assignments
  • Write and close out work orders for crew ensuring job hours are accurately reflected to tasks assigned
  • Ensure start and stop times are accurately reflected for payroll
  • Document shift performance for crew, work achieved, and key process parameters for handover to other operating personnel
  • Understand significant deviations from the department’s operating plan and make changes to correct and implement sustainable solutions to deviations
  • Elevate deviations to the manager that cannot be corrected at supervisor level. Plan and prioritize work assignments from the weekly work order packet on a daily basis.
  • Collaborate with other supervisors to minimize variation between shifts and implement best practices
  • Administer corporate, site, and departmental policies consistently and impartially
  • Ensure incoming oxide and outgoing products are unloaded and loaded as efficiently as possible
  • Make recommendations on quality improvement initiatives, communicate the priority of process improvement work to subordinates, and monitor that the process improvement work is completed
  • Coordinate plans, projects, and programs to achieve the desired performance results in safety, quality, production, cost, and environmental performance.

Education/Experience Requirements


  • Associates Degree or trade background in related field. May consider equivalent experience.

Experience/Skill Requirements:

  • 3-5 years of experience in heavy industrial environment preferably steel, hydrocarbon or mining environment
  • Experience overseeing, leading, and coaching people
  • Microsoft Office experience (Excel, Word, etc.)
  • Ability to work under minimal supervision and effectively manage multiple/changing priorities
  • Computerized Maintenance Management System (CMMS) experience; Ellipse preferred
  • Understanding of piping and instrumentation diagrams and single line diagrams for process isolation purposes
  • Reasonable mechanical aptitude (preferably with experience in pipe materials, specifications, fittings, seals, water piping/pumping systems, compressible fluid piping/pumping systems, welding, conveying equipment, gearing/bearings/power transmission)


  • Effectively communicate both orally and through written text
  • Ability to read and constructively influence personnel in team processes
  • Ability to work under minimal supervision and effectively manage multiple/changing priorities

Physical Demands:

  • Occasionally lifting up to 25lbs
  • Mobility required. Must be able to handle stairs and long periods of work on your feet
  • Routinely exposed to plant environment including noise, dust, dirt and vibrations, extreme climate changes / changes in weather
  • Ability to work at heights.
  • Willing to work shift work


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C&E Awards

The U.S. Talent Acquisition team was awarded a 2012 Candidate Experience Award by the Talent Board. The Talent Board is a non-profit organization that showcases employers who deliver outstanding candidate experiences. This is the second year in a row that Cliffs has earned this award, which is based on feedback directly from our job candidates. Cliffs is the only Natural Resources company to receive this award.

2012 Candidate Experience Award Learn More

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