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Senior Workforce Systems Administrator

Job ID 8000721 Date posted 05/03/2018
Location:Cleveland, OH
Country:United States
Job Code:2716
Position Type:Salary

About Cleveland-Cliffs Inc.

Founded in 1847, Cleveland-Cliffs Inc. is the largest and oldest independent iron ore mining company in the United States. We are a major supplier of iron ore pellets to the North American steel industry from our mines and pellet plants located in Michigan and Minnesota. Additionally, we operate an iron ore mining complex in Western Australia. By 2020, Cliffs expects to be the sole producer of hot briquetted iron (HBI) in the Great Lakes region with the development of its first production plant in Toledo, OH. Driven by the core values of safety, social, environmental and capital stewardship, our employees endeavor to provide all stakeholders with operating and financial transparency. For more information, visit

Thank you for your interest in exploring a career opportunity with Cleveland-Cliffs. Our Career site is updated daily with new opportunities, so please check back often.


Summary of Principal Functions

Provide IT support for various applications related to Cliffs’ workforce management processes. Act as system administrator and analyst for various Software as a Service (SaaS) applications including:

  1. ADP Enterprise Version 5 (EV5) HRMS/Payroll system and its associated products, including Portal, ADPR, iPay, Employee Self Service (ESS);

  2. Concur Travel/Expense Management;

  3. Taleo Talent Acquisition;

  4. Taleo Talent Management; and

  5. Various benefit and retirement administration portals.

Responsible for system configuration, security administration, new user account setup, report development, interface design/development, and mass data imports. Assist in troubleshooting various interface and application issues. Work closely with vendors to ensure proper functioning applications and support service models.

Specific Responsibilities/Essential Functions

  1. Partner with various lines of business (HR/Payroll/Benefits/Account Payables/etc.) to ensure sound functionality of various workforce applications and provide superior customer service to the end users of those applications.

  2. Administers security access for ADP Enterprise, including new account establishment, managing operator classes, resetting passwords, maintaining the department security tree & account termination.

  3. Administer ADP portal security via NetSecure, setting up user access for ADPR, iReports, Quickview, iPay, and ESS.

  4. Field Cliffs’ internal help desk tickets related to the HR, Payroll and Travel & Expense systems.

  5. Prepare reports and data extracts using ADP Reporting and Query Utility. Troubleshoots users’ ad hoc reports.

  6. Act as Cliffs’ primary technical contact in dealing with SaaS vendors for support and project work.

  7. Collaborate with stakeholders to define short and long-term goals and establish a defined application roadmap for the organization.

  8. Research and troubleshoot interface issues between various applications.

  9. Develop SQL statements against HR/Payroll Tables.

  10. Performs data imports using the EV5 internal import tool utility.

  11. Investigate user problems, identify root cause, and pursue resolution.

  12. Manage support tickets/cases with external vendors.

  13. Administers user accounts for Concur Expense Expert, including adding new users, maintaining user data, acting as escalation point for Help Desk cases, and providing support as needed to Accounts Payable team.

  14. Perform various testing scenarios related to the applications and their interactions with browsers, third-party plugins, patches, security software, etc.

  15. Manage small/medium project work.

  16. Assist in migrating code/configuration changes to production, following Cliffs’ migration and change control procedures.

  17. Analyze data and assist the business with audit reporting and process improvements.

  18. Work closely with others in theCliffs I.T. department to deliver sound technical solutionsand functionality (i.e., Single Sign On capability, secure file transfers, security standards, etc.)

  19. Maintains applicable professional certifications and current technical knowledge.

Education/Experience Requirements


  • Bachelor’s degree in information technology or related degree.


  • 5+ years of administrative/technical experience with ADP Enterprise or PeopleSoft HRMS, including the following:
  • Experience in administering security in EV5 preferred.
  • Development of complex reports and data feeds using ADPR.
  • Understanding of core set up table configuration in an HRMS application desirable.
  • Understanding of Position Management.
  • Managing SaaS vendors and working through their support protocols.
  • Mass change, import and export utilities desirable.
  • Familiarity with systems development methodologies.
  • Functional HR/Benefit/Payroll experience.
  • Demonstrated analytical and problem-solving skills.
  • Use of Microsoft Office products.

Application-Specific Knowledge Requirements

Programming / Administration:

  • System administration of applications
  • Security administration of applications
  • Support SaaS applications and dealing with vendor support and escalation
  • Relational database work
  • Query and report development
  • Thoughtful design and configuration of various HR/Payroll/Benefits applications
  • Gathering and analyzing business requirements
  • Basic familiarity with Kronos and how time and attendance information is used to calculate payroll
  • Familiarity with technical components related to applications (SSO, SFTP, third party software, Internet browser setting, etc.)
  • Knowledge of annual workforce processes (open enrollment, SOX reporting, tax/government reporting, mass compensation adjustments, etc.)

SaaS Applications:

  • ADP Products:
    • Enterprise Version 5 (EV5)
    • Portal
    • NetSecure
    • ADPR
    • iPay
    • ESS
    • General Ledger
    • Support/Training portals
  • Taleo Talent Acquisition (Business Edition)
  • Taleo Performance Management (Enterprise Edition)
  • SAP/Concur Travel and Expense Management
  • Businessolver (Benefits Administration)
  • Discovery Benefits (Commuter & FSA benefits)
  • Fidelity (Retirement benefits)
  • Rave Alert (mass notification system)

Workforce Application Functionality – solid understanding of:

  • Human Resources transactions
  • Payroll processing
  • Benefits administration
  • Compensation
  • Employee Self Service transactions/workflow
  • Security administration
  • Reporting design and development
  • Attention to detail and commitment to high quality/error free deliverables


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C&E Awards

The U.S. Talent Acquisition team was awarded a 2012 Candidate Experience Award by the Talent Board. The Talent Board is a non-profit organization that showcases employers who deliver outstanding candidate experiences. This is the second year in a row that Cliffs has earned this award, which is based on feedback directly from our job candidates. Cliffs is the only Natural Resources company to receive this award.

2012 Candidate Experience Award Learn More

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